An effective support system is a key element to any successful relationship, and MONI has a dedicated support staff ready to assist our dealers.

Our consistent, reliable and time-saving support differentiates our dealer program. MONI dealers have four individuals dedicated to their success: 

National Trainers

Our National Trainers serve as the first point of contact for an Authorized Dealer and assist with the on-boarding process. They provide initial training, introductions to key contacts at MONI and personally assist with submitting your first account purchase.

National Trainer
Account Executive

Account Executive

An Account Executive is your coach, mentor, trainer and a source of knowledge in building and developing your business. They provide guidance and insight on future plans and development, and potential opportunities for your business. 

Your Account Executive is a valuable resource for:

  • Training: Providing personal business operations, sales and marketing training and recommending courses from our ongoing MoniU training program
  • Best Practices: Providing tips to ensure quality, avoid common mistakes, make processes easier and more
  • Marketing: Recommending products from our ProShop to order effective marketing resources

Support Specialist

Your Dealer Support Specialist is the single point of contact to guide and support you through:

Submit for Purchase
Submitting accounts for purchase
Funding and Purchase Process
Funding process
Dealer Billing
Dealer billing
Guarantee Period
Guarantee period

Account Manager

Your Account Manager reviews your company's key performance indicators to ensure these are optimized:  

  • Credit score 
  • Payment methods
  • Account types and demographics

Help Desk

Questions are just a click or call away. Our Dealer Help Desk provides immediate assistance for questions, whether it's about specific issues like funding or general information regarding customers. 

Help Desk

Service and Technical Support Team

MONI has an entire department devoted to service work and helping our authorized dealers with technical support. Great service keeps customers happy and also keeps them recommending you to other – which can provide another revenue stream.

Our Field Service and Technical Support departments do everything from assigning service jobs to providing training for security dealers in the field. They handle inbound technical and product support calls and questions from both customers and dealers with a goal to troubleshoot and resolve issues over the phone. By providing a better customer experience, the Field Service department helps to retain customers. 

Service Tools