Quick Response Saves Lives and Property
A customer from Live Oak, CA experienced first hand that emergency response time could be the difference between containing a fire or having your house burn down. Ms. Gauthier was at home completing all her weekend chores so her Sunday would be a day of rest. Around 4:30 p.m. Ms. Gauthier heard the washer stop and went to the back porch to put the clothes in the dryer. She started the cycle, then went back to the rest of her duties.
At MONI, an Emergency Dispatch Operator received a hallway fire alarm from the Gauthier residence. She quickly accessed the intercom and an out of breath Ms. Gauthier answered, “My dryer is on fire!” The operator instantly said, “Leave the house and I’ll dispatch the fire department.”
However, the customer hesitated, trying to learn more about the fire. She began to cough and choke from the smoke, and the MONI agent urged her to leave the house immediately. At that point, Ms. Gauthier agreed and went outside to wait for the fire department.
Within minutes, the fire department and an ambulance met Ms. Gauthier on the front lawn. She informed them of the fire location and the fireman found the porch totally engulfed in flames. As black smoke filled the house, the firemen battled the blaze and were successful in keeping the fire from spreading.
After the Emergency, MONI followed up with Ms. Gauthier. “The fire in the dryer started at the back wall," she said. "There was significant damage, but I’m so grateful my house was saved!” She also noted that “the operator who called me on my fire alarm treated me wonderfully. She convinced me I needed to get out of the house. I’m very satisfied with my alarm and the service I received. Thank you and great job!”
"The operator who called me on my fire alarm treated me wonderfully. She convinced me I needed to get out of the house. I’m very satisfied with my alarm and the service I received."
- Ms. Gauthier, Live Oak, CA
"There was significant damage, but I'm so grateful my house was saved!"
Ms. Gauthier, Live Oak, CA