As part of our new initiative to lead the industry in customer communications and transparency, we have developed a Customer Bill of Rights that will serve as a customer advocacy tool and clear iteration of what our customers can expect of us.
This will also serve as a positive point of reference and sales enablement tool for dealers, as yet another advancement in our customer care and customer service model.
Below, MONI CEO Jeff Gardner shares his insight on the project.
Because You Make A House A Home
Here at MONI, we value our customers. We value their commitment, their time and their opinions. Over the past few years we’ve listened to their feedback and have worked tirelessly to make their moments, especially ones with MONI, positive and worthwhile.
We have also heard that not all of their moments have been positive ones when it comes to cutting through the red tape of home security industry contracts or service agreements. They’ve told us that other companies in the industry are giving them features, but aren’t providing them with service. We at MONI think it’s time to change this. We want to start a new trend in home security. We believe that our industry should focus more on the people we are protecting. After all, this isn’t “house security”- it’s home security, and what makes a house a home are the people living in it.
We’re taking the first step in starting a new conversation between home security companies and home owners. Today, we are unveiling a new “Customer Bill of Rights” that clearly outlines our commitment to homeowners and our valued customers.
We value transparency and know that our customers do, too. We believe in being direct and believe that the full home security industry should do the same.
So, directly speaking, here's what the Bill of Rights means to customers:
- You have the right to value every second.
- You have the right to local service.
- You have the right to move freely anywhere in the USA.
- You have the right to change your mind.
- You have the right to be heard. We want your feedback.
- You have the right to have all issues addressed within one business day.
- You have the right to understand your contract.
- Most importantly, we know that you have the right to choose.
We know that our customers trust us and we want to ensure that our commitment to them is clear. We don’t believe that our industry should hide behind fine print. The rights that we have outlined go beyond MONI and they should extend to customers of the home security industry, no matter the company.
We hope that our Customer Bill of Rights can start a new trend in home security. We encourage you to check out the full Customer Bill of Rights page at mymoni.com/billofrights.
- Jeff Gardner, CEO of MONI Smart Security