MONI Smart Security, a subsidiary of Ascent Capital Group, Inc. (Nasdaq: ASCMA), is headed into ISC West 2017 as a stronger, better, and faster company. With a major rebrand under its belt and a list of recently announced programs and accolades, the company is poised to make a splash at this year’s show.
After MONI’s October 2016 rebrand from Monitronics, the company began marketing directly to consumers and implemented increased customer communication processes, crafting a simple, comprehensive, and customized approach to residential alarms and smart home security that would raise brand awareness. The reaction was swift, confirming that MONI has committed and carried through on its promise to abide by three core brand pillars in all that it does. These pillars quickly translated to real-world results:
Faster Response Times
In January of 2017, MONI launched its patented technology, ASAPer, which allows them to respond to an alarm event 10x faster than the industry average, immediately connecting customers and their designated contacts in a group chat session.
In December of 2015, MONI announced that it won the 2016 IoT Breakthrough award for Connected Home Security Company of the Year, and was recently awarded Frost & Sullivan’s 2016 Company of the Year Award for the North American home security services market.
MONI was ranked “Highest In Overall Customer Satisfaction for Home Security Companies” in 2016 by J.D. Power. Shortly following, MONI launched its Customer Bill of Rights, aimed to increase transparency and change the way security companies interact with their customers.
Throughout 2016, MONI was named the preferred home security provider for AARP, as well as the preferred provider for AAA’s Mid-Atlantic Regional Chapter. These strategic alliances, coupled with the company’s move toward a faster, more comprehensive customer experience, allow MONI to better support their dealers and enhance the smart home security business. MONI’s share of voice and position in the industry continues to grow, delivering valuable support and tools to its Authorized Dealer network.
MONI is offering an ISC West Signing Package valued at over $25,000 to help new dealers grow and succeed using the company’s large portfolio of sales enablement tools. To learn more about this offer and the MONI Authorized Dealer program, visit monidealerprogram.com or stop by Booth #22031.